Terms and Conditions
Raw Elements Inc. Customer support 1-866-848-2565 / Local Rockwood Ontario 519-856-2729
Available Monday through Friday – 9 AM – 6 PM EST
We are located in Rockwood, Ontario Canada
Closed on major Canadian Holidays.
Raw Elements is happy to hear your experiences with our products and service. We are open to comments and questions and are always happy to help. Please drop us a line to firstname.lastname@example.org
Customer Cancelation Policy
Raw Elements does its best to pick, pack and ship within 24 hours of receipt of orders. If you have placed an order and wish to have it canceled, kindly call our customer service number and request a cancelation prior to receiving your shipment.
If your order has already shipped, kindly accept the package and request a return authorization to return the package for a refund.
Raw Elements only accepts un-opened product returns.
To request a return please contact Customer Service at 1-866-848-2565 / Local 519-856-2729 (Rockwood Ontario)
Customer Standard Return Policy
All retail or online purchases of Raw Elements products must be returned to the retail location or online store from which they were originally purchased.
For Raw Elements Online purchases, you may request a refund on any un-opened product within 30 days of your purchase date. This will exclude any shipping and handling charges. If you have received free shipping on your purchase, please be aware that if you return one of these products you will be responsible for return shipping costs.
If a product arrives damaged, contact our customer service department immediately. Please follow damaged return protocol below.
How to Return a Product
You may return any un-opened product within 30 days of receipt from date of purchase. All returned orders/product must be pre-authorized by Raw Elements. Kindly call us at 1-866-848-2565 or email email@example.com and provide your original invoice number, product for return, reason for your return, your name and phone number. We will also require the lot number and expiry date, which will be printed on the product. We will contact you with our return address, and further instructions for return shipping.
Deliveries and Damaged Shipments
Raw Elements does its very best to package up shipments in appropriate materials for shipping. Occasionally damages happen that are beyond anyone’s control.
*Kindly inspect all deliveries before signing the receipt.
If Your Shipment is Damaged
Write down or photograph any visible damage on the outside of the shipment/carton If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.
A picture is always a quick way to relay information – Kindly take a picture of the damages / damaged shipment, email photos to firstname.lastname@example.org and follow up with one of our customer service representatives.