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FREE SHIPPING ON ORDERS 100+

FAQs

GENERAL

What does Raw Elements sell?
Is Raw Elements a Canadian company?
When was Raw Elements founded?
How can I reach the Raw Elements Customer Support Team?
Do you offer free samples?

PLACING AN ORDER

How do I purchase from Raw Elements?
When am I charged for my order?
Which sales tax is applied to my order?
Does Raw Elements offer coupon codes?
How do I know if Raw Elements received my order?
I placed my order but forgot to add an item. Can I edit my order online before it is shipped to me?
The product I want to order is sold out. What can I do?
How can I see my order history?

SHIPPING

Where does Raw Elements ship?
Why doesn’t Raw Elements ship to the USA?
When will my order ship out?
Where is the Raw Elements shipping headquarters located?
How long does shipping take?
Does Raw Elements offer express shipping?
How much does shipping cost?
Which couriers does Raw Elements use for shipping?
How can I track my order?

RETURNS & EXCHANGES

What is your return policy?
How do I return a product to Raw Elements?
How do I cancel an order?
I received the wrong product in my order. What can I do?
The shipment/product I received is damaged. What can I do?
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