Raw Elements offers premium plant-based foods, supplements, and skincare products. We are on a never-ending search to connect you with high quality products that work to support your health and wellness goals. Our team of superfood experts thoroughly tests every product before we add it to our shop. If we find that something isn’t beneficial or enjoyable, we do not offer it.
All of our products are plant-based, and suitable for vegan and vegetarian diets. Almost everything we carry is raw, gluten-free, or both. Many of our products can be enjoyed with confidence by those following Ketogenic and Paleolithic diets. We continually add to our curated selection of sugar-free and caffeine products.
Yes. Raw Elements is proudly Canadian. Our head office/warehouse is located in Rockwood, Ontario.
Please call us at 1-866-848-2565. If you are local – we are based in Rockwood, Ontario – please call 519-856-2729.
You may also reach us via email, at firstname.lastname@example.org.
Live customer support is available Monday-Friday, 9am-5pm EDT/EST. The Raw Elements head office closes for all major Canadian holidays.
Yes. All orders valued at $125 are eligible to receive 3 free product samples. During checkout, you can choose 3 samples from our rotating selection. Our selection of free samples changes month to month so our customers can explore our wide range of plant-based products. Click here to learn more about our Free Samples Program.
To place an order with us, visit our website on your desktop, laptop, or mobile device. Explore our offerings until you find that products that are right for you. For ease and convenience, you may shop by brand, lifestyle, top sellers, sale, and many other categories.
Once you have added products to your cart and are ready to check out, click the shopping cart icon in the upper right hand navigation. Follow the easy step-by-step checkout instructions shown on screen.
Where applicable, provincial sales tax is applied. Some products are tax exempt. In the event that the bill-to province and the ship-to province are different, the ship-to provincial tax is applied.
Yes. You can earn coupon codes by participating in our Refer-a-Friend Program and by signing up to receive our electronic newsletter. Our Ambassadors also have coupon codes that you may apply to your orders, so be sure to connect with them online!
To redeem a coupon code, simply input it during the checkout process. Note that you may only apply one coupon code per order.
If you forget to enter your discount code during checkout, please email us. We are happy to apply your code retroactively.
In addition to these coupon codes, we send exclusive discounts to our newsletter subscribers throughout the year. We also host storewide sales events and free shipping days – no code required. We encourage you to subscribe to our newsletter and follow us on Facebook and Instagram so you don’t miss these opportunities to save.
Raw Elements instantly emails you an order confirmation upon checkout. This email confirmation summarizes the details of your order and indicates that your order is in the queue to be processed.
If you do not receive email confirmation from us upon placing your order, please check your email’s Spam Folder and/or Junk Mail Folder. If you do not see an email from us in either folder, please call or email us so that we may review and verify the status of your order.
You will receive a second email once your order has been successfully processed by our system.
No. Unfortunately, you cannot amend your order online once it has entered our processing queue.
If you would like to add an item to your order after you have completed checkout, please call or email us as soon as possible so that our customer service team can make the necessary changes before your order is processed for shipping.
If you visit a product page and find the item is sold out, please fill in the Out of Stock notification form on the product page. When the product is restocked, we will instantly notify you that it is back in stock and available to purchase.
Unfortunately, we are unable to ship to the USA due to shipping costs and tariffs.
We do our very best to pick, pack, and ship all orders within 48 hours of receipt.
All orders ship from our warehouse, located at 8473 Wellington Road 50, Rockwood, Ontario, Canada.
Shipping time varies depending on where you are located in Canada. Typically, shipping times are as follows:
No. Unfortunately, express shipping is unavailable at this time.
We ship our orders through Canpar Courier and Canada Post.
Once your package has shipped, you will receive an email from Canpar Courier or Canada Post with your tracking number. You can track the status of your delivery using this email.
If you are unable to locate your order tracking email, please contact us at email@example.com. We will make sure you are resent your tracking details.
You may return any unopened product within 30 days of receipt, from date of purchase.
Returned product must first be preauthorized by Raw Elements. Kindly call us at 1-866-848-2565 or email firstname.lastname@example.org, and provide your:
Once we receive this information, we will provide you with our return address and further instructions.
Please note that all returned products must have a legitimate Return Authorization Number, as generated and provided by Raw Elements. We will not accept returned products that do not have this.
If you have placed an order and wish cancel it, please call 1-866-848-2565 (local 519-856-2729) as soon as possible to request a cancelation.
If you want to cancel your order but we have already shipped it, you can refuse the package and it will be sent back to Raw Elements. If you accept the package, please contact customer service and request a return authorization to return the package for a refund.
Please call 1-866-848-2565 (local 519-856-2729) or email email@example.com as soon as possible and we will correct our error.
First, we sincerely apologize.
If the exterior of your shipment arrived visibly damaged, please photograph it. Please send the images to firstname.lastname@example.org, along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately.
If a product within your shipment arrived damaged, please photograph it send the images to email@example.com, along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately. Please also save the shipping box and packaging material.