Contact Us
Raw Elements Inc. Customer support 1-866-848-2565 / Local Rockwood Ontario 519-856-2729
Available Monday through Friday – 9 AM – 6 PM EST
We are located in Rockwood, Ontario Canada
Closed on major Canadian Holidays.
Raw Elements is happy to hear your experiences with our products and service. We are open to comments and questions and are always happy to help. Please drop us a line to [email protected]
Customer Cancelation Policy
Raw Elements does its best to pick, pack and ship within 24 hours of receipt of orders. If you have placed an order and wish to have it canceled, kindly call our customer service number and request a cancelation prior to receiving your shipment.
If your order has already shipped, kindly accept the package and request a return authorization to return the package for a refund.
Raw Elements only accepts un-opened product returns.
To request a return please contact Customer Service at 1-866-848-2565 / Local 519-856-2729 (Rockwood Ontario)
Customer Standard Return Policy
All retail or online purchases of Raw Elements products must be returned to the retail location or online store from which they were originally purchased.
For Raw Elements Online purchases, you may request a refund on any un-opened product within 30 days of your purchase date. This will exclude any shipping and handling charges. If you have received free shipping on your purchase, please be aware that if you return one of these products you will be responsible for return shipping costs.
If a product arrives damaged, contact our customer service department immediately. Please follow damaged return protocol below.
How to Return a Product
You may return any un-opened product within 30 days of receipt from date of purchase. All returned orders/product must be pre-authorized by Raw Elements. Kindly call us at 1-866-848-2565 or email [email protected] and provide your original invoice number, product for return, reason for your return, your name and phone number. We will also require the lot number and expiry date, which will be printed on the product. We will contact you with our return address, and further instructions for return shipping.
Deliveries and Damaged Shipments
Raw Elements does its very best to package up shipments in appropriate materials for shipping. Occasionally damages happen that are beyond anyone’s control.
*Kindly inspect all deliveries before signing the receipt.
If Your Shipment is Damaged
Write down or photograph any visible damage on the outside of the shipment/carton If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.
A picture is always a quick way to relay information – Kindly take a picture of the damages / damaged shipment, email photos to [email protected] and follow up with one of our customer service representatives.
Privacy Policy
We may use your Personal Information provided in any of our sign up forms via website, email communications or social media forms to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. Raw Elements will not collect or use your personal information without your consent. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour.
While signing up for our communications, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address (“Personal Information”). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/enquiries, and improving our services. As far as possible, we will collect only the minimum amount of personal information needed for the purposes covered by this Privacy Policy.
We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service.
By using the Service, you agree to the collection and use of information in accordance with this policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
