The shipment/product I received is damaged. What can I do?

First, we sincerely apologize.

If the exterior of your shipment arrived visibly damaged, please photograph it. Please send the images to [email protected], along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately.

If a product within your shipment arrived damaged, please photograph it send the images to [email protected], along with a short description of the damage and any other relevant details. One of our customer service representatives will reply to you immediately. Please also save the shipping box and packaging material.